Community Assistance Programs

Water Finance Clearinghouse

Customer assistance programs (CAPs) offered by water and wastewater utilities are programs that help customers who have affordability challenges maintain access to drinking water or wastewater services. CAPs vary in structure and approach, but help critical services become more accessible to financially constrained customers.

This page contains a downloadable spreadsheet of over 500 customer assistance programs. Information within the spreadsheet includes location, eligibility, and type of assistance provided by the CAP. While the spreadsheet is not a comprehensive guide of all customer assistance programs available, nor is it a comprehensive collection of all details that relate to a listed program, the spreadsheet provides a foundation of different Customer Assistance Programs across states. Water Utility Customer Assistance Program Dashboard.xlsx

For users with accessibility needs or with older computer systems, a 508-compiant version of the spreadsheet is available: 508-Compliant Water Utility Customer Assistance Programs Dashboard.xlsx

This spreadsheet of water utility CAPs, coupled with the upcoming Water Utility Customer Assistance Programs Spotlight, serves as an update to the Environmental Protection Agency’s 2016 Drinking Water and Wastewater Utility Customer Assistance Programs.

For additional information related to water affordability, please visit the Water Infrastructure Finance Center's Water Affordability website.